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Cancellation Refunds

HOW TO CANCEL TOUR PACAKGE?

We understand that things go wrong sometime & you may need to cancel the tour package you have booked with us. We have designed very simple & easy to access platform where you may cancel the tour package at the most convenience manner at any time.

Once you have decided to cancel your tour package, you may log in & access to Manage My Booking section. Go to Upcoming Package & find your package you wish to cancel. You will see a Tab showing Cancel Booking, press the same. System will reconfirm from you if you really want to cancel the package. Once you submit, you are all done. You have cancelled the tour package & you will receive official email stating that your package has been cancelled.

You may need not to approach us or discuss with us or even need to follow up with us for refund amount. We will immediately start working on your refund process & will revert you maximum within 2 working days with details of your refund amount, if any. Your refund will be processed & you may expect to receive refund amount credit within 10 to 15 days from the date of cancellation.

CANCELLATION POLICY

  • Booking Amount is Non Refundable.
  • 31 Days or more prior to Departure : 10 % of Total Tour Cost per person
  • 30 Days to 16 Days prior to Departure : 50% of the Total Tour Cost per person
  • Less than 15 Days prior to Departure Date : 100% of the Total Tour Cost per person
  • Cancellation in Air Tickets (wherever applicable) will be as per Airline norms and conditions.
  • Cancellation charges towards VISA & Travel Insurance will be 100% at any time.

REFUND

  • Refund will be processed in line with Cancellation Policy considering the date of official cancellation notice as received at our end.
  • Booking amount is Non Refundable in any case.
  • Refund amount will be calculated considering Travel Date, Cancellation Date, Days Remaining from the Date of Travel as per cancellation policy statements. Whatever refund amount (If Any) as per such calculation will be paid back to User via same payment channel from which payment had been processed. 
  • In case we are forced to close tour due to any unforeseen circumstances, we will refund 100% of total tour cost to customer.
  • In any circumstance, ImagineTrip.com will not be liable for any losses or liabilities apart from the cost of tour paid to us.
  • NOTE : IN CASE YOU HAPPEN TO CALCEL YOUR TOUR PACKAGE WITHIN 12 HOURS FROM THE TIME OF BOOKING, WE SHALL REFUND FULL PAYMENT AFTER DEDUCTING TAXES & CHARGES LEVIED TOWARDS ONLINE PAYMENT. WE MUST BE INFORMED WITHIN 12 HOURS FOR THIS.

REBOOKING

  • In case you wish to rebook your package due to change in travel date, please discuss with us & we will try to waive off the Cancellation charges levied to you. However this is to be discussed with us for any such feasibility.
  • We offer simple process to Rebook your package from Cancelled Trips Tab under Manage My Booking Process.
  • The Tour Price for date you are planning to Rebook may be different from date of earlier Travel date & any such differences may need to paid extra to us.